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Travel Support Executive - Surrey

£1000 Bonus - Administration & Office Support
Ref: 553 Date Posted: Monday 01 Jul 2019
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Our client is a Global Company, based in Croydon. They are looking to recruit a Travel Support executive to join their team at their Head Office, within their call centre.

The Role

Provide a high standard of customer service through effective case management via telephone, written correspondence and client/dealer liaison for a major blue chip automotive manufacturer.

Hours

Thirty-five hours per week based on a flexible shift basis providing cover between 08.30am and 17.30pm. Saturday shifts may be introduced. Due to the nature of this position, hours may also vary in line with business needs.

Responsibilities:

Main Duties

Customer Contact

• Ensure that all calls are handled promptly and professionally, following the agreed procedures.

• Provide guidance and support to Customers and Dealers as appropriate

Correspondence

• Respond to all incoming correspondence in accordance with agreed procedures and standards

• Carry out all necessary investigation, research and liaison to provide a response to the correspondence.

• Ensure that all correspondence is of the required standard and in keeping with the corporate style and philosophy.

Reports and Administration

• Action daily, weekly and monthly reports as required.

• Undertake ad hoc administrative duties as requested.

Flexible approach towards workload

• Demonstrate a flexible approach when carrying out delegated tasks.

• Show a willingness to complete tasks within a given time scale.

• Adhere to deadlines

• Demonstrate an understanding of, and clear commitment to our client and company brand values.

Qualifications:

Essential skills, Attributes & Experience

• Good standard of general education (English language GCSE or equivalent)

• Work experience within a customer service role with a blue chip company.

• Good organisational and problem solving skills

• The ability to deliver excellent Customer Service

• The ability to effectively communicate at all levels both verbally and in writing

• Sound working knowledge of Outlook, Word & Excel

• Self motivated, quality focussed and ability to use initiative

• Must be able to attend manufacturer visits if required

Desirable Skills & Attributes

• Clean Current Driving Licence

• Basic technical understanding of vehicles

• Experience of working in the automotive industry

• Knowledge of 4 wheel drive vehicles and motorbikes.

If you have experience of Customer Service over the phone and wish to apply please send a copy of your CV by email.