Senior Travel Claims Handler - Surrey

Ref: 562 Date Posted: Wednesday 24 Jul 2019
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Our client is a Global Leader in the Travel Insurance and Claims arena, through continued growth they are looking to recruit a Senior Travel Claims Handler to join their team.

Main Duties of the role are -

• Handle first notification of loss calls, enter all relevant claims information and dispatch claims forms as appropriate

  • Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
  • Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
  • Identify and initiate potential recoveries from 3rd parties
  • Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.

The ideal candidate must have the following experience.

  • Experience in a general insurance claims environment which included call handling duties
  • Excellent telephone manner
  • PC literate and Numerate
  • Have good worldwide geographical knowledge and experience of working in an Insurance Claims environment.