Pharmaceutical Administrator - Milton Keynes

Drug Safety - Administration & Office Support
Ref: 649 Date Posted: Monday 10 Feb 2020
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Medical Information Administrator Key Tasks:

  • Accessing the enquiries mailbox on a daily basis and checking for incoming enquiries, from healthcare professionals or members of the public,
  • Answering calls received for medical enquiries and collecting all necessary details related to the enquiry,
  • Provide appropriate high quality non-technical responses using the patient information leaflet,
  • Deal with enquiries according to company operating procedures, using templates and other guidance documents,
  • Striving to meet customer deadlines and expectations, particularly in urgent or high priority situations,
  • Logging medical information enquiries, product quality complaints and Adverse Event reports onto a secure database,
  • Keeping the Medical Information Officer fully informed of problems and issues that may arise,
  • Assisting with the conduct follow up investigations to gather additional information with enquiries related to adverse events or product quality complaints,
  • Sending any product complaints to the manufacturer or pharmaceutical company for further investigation and monitoring their progress,
  • Other general administrative tasks related to medical information that may be required from time-to-time.


Pharmacovigilance key tasks:

  • Management of Case studies Reports from Regulatory Authorities, Healthcare Professionals or Members of Public.
  • Accessing web-based portals of regulatory authorities.
  • Entering case studies onto the appropriate Tracking Sheets.
  • Logging case information into the drug safety database.
  • Attaching source documents with each case on the drug safety database.



A person with a professional, friendly and polite demeanour.

An organised, proactive person with excellent attention to detail.

A team player who is adaptable and can think on their feet.

Someone who is willing to learn and improve their practice on a continuous basis.

Service orientated with previous experience in customer services is an added bonus.

A keen interest in medicines and healthcare with experience in a healthcare setting is a plus (e.g. pharmacy, hospital, care home or GP practice).