Insurance Products Administrator - Surrey

Ref: 667 Date Posted: Wednesday 18 Mar 2020
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Main Duties


Warranty Administration

• Maintain and update all current customer warranty details on the in house and client systems
• Ensure all applications and queries are actioned within set departmental time scales
• Accurately assess data loads and amend/input data onto both client and in house systems


Assistance Administration

• Maintain and update all current customer assistance details
• Update all existing assistance clients data on the inhouse system
• Maintain a working knowledge of the client’s product range


Data Entry

• Accurate input of warranty and assistance data onto the in house database. Daily processing of Home Emergency policies using manufacturer Intranet and computer programmes.
• Accurately assess data load and amend and input data into client and inhouse systems


Telephone response

• Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards

• Data capture all requested data and provide information to the caller



• Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
• Record all daily activity for reporting purposes



Essential Skills & Attributes


• Educated to GCSE standard or equivalent, to include English and Mathematics

• Strong administration and organisational skills

• Excellent telephone manner

• A good working knowledge of Word, Excel

• Good letter writing ability • Strong numerical ability

• Basic understanding of FCA • Ability to work within a procedure based environment

• Able to communicate confidently with clients, customers and suppliers

• Strong planning and organisational skills

• Flexible

• Punctual

• Able to work under pressure

• Team Player

• Strong focus on quality and customer service

• Self motivated


Desirable Skills & Attributes


• Previous experience of working within a warranty department

• Basic understanding of manufacturer products

• Basic geographical knowledge of the UK