Insurance Products Admin - Surrey

Ref: 561 Date Posted: Monday 30 Sep 2019
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Our client is looking to recruit a Insurance Products Administrator based at their Head Office in Croydon


Main Duties

Warranty Administration

• Maintain and update all current customer warranty details on the in house and client systems

• Ensure all dealer warranty applications and queries are actioned within set departmental time scales

• Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

• Maintain and update all current customer assistance details

• Update all existing assistance clients data on the inhouse system

• Maintain a working knowledge of the client’s product range

Data Entry

• Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.

• Accurately assess data load and amend and input data into client and inhouse systems

Telephone response

• Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards

• Data capture all requested data and provide information to the caller


Essential Skills & Attributes

• Educated to GCSE standard or equivalent, to include English and Mathematics

• Strong administration and organisational skills

• Excellent telephone manner

• A good working knowledge of Word, Excel

• Good letter writing ability

• Strong numerical ability

• Basic understanding of FSA

• Ability to work within a procedure based environment

• Able to communicate confidently with clients, customers and suppliers

It would be an advantage if you have worked within a regulated or insurance environment, and must have good administration skills, this is a great opportunity if you are looking for career prospects.