Finance and Insurance Coordinator - Surrey

1.5 k bonus - Accountancy & Finance
Ref: 555 Date Posted: Monday 01 Jul 2019
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My client based in East Croydon is looking for a Finance and Insurance Coordinator who has experience taking inbound and outbound calls within a call centre environment.

Responsibilities:

Main Duties

Call Handling
• Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials 
• Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials 
• Actively attempt to build rapport with all callers 
• Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs 
• Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate

Qualifications:

Essential Skills & Attributes
• Educated to GCSE standard or equivalent, including English Language and Maths 
• Excellent telephone manner 
• Previous experience of working within a telephone sales environment, handling both inbound and outbound calls 
• A good working knowledge of Word, Excel and web based functionality 
• Strong communication skills 
• Punctual 
• Excellent call handling ability 
• Influencing and negotiation skills 
• The ability to work under pressure 
• Sound approach to problem solving 
• A pro-active approach to sales 
• A focus on customer service and quality 
• Self motivated 
• Reliable 
• The ability to work without supervision

Desirable Skills & Attributes
• Previous experience of working within a warranty department 
• Basic knowledge and understanding of FSA compliance 
• Basic knowledge of vehicle technology


• Display appropriate levels of patience and empathy as and when required 
• Handle complaints in a positive way, in line with company procedures 
• Communicate with customers and third parties in a clear, concise and professional way 
• To capture all requested data and provide information to the caller 
• Ensure product knowledge is kept continuously up-to-date through appropriate research and training