Claims Settlement Administrator - Surrey

1k bonus - Administration & Office Support
Ref: 593 Date Posted: Tuesday 01 Oct 2019
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To accurately process all invoices and claims received in accordance with department targets and within defined time scales. To ensure that all payments made are rebilled in accordance with agreed procedures and file instructions where applicable

Thirty-Five hours per week, between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs. Monday to Friday.


Invoice Processing

  • Ensure that all supplier invoices/ personal claims are checked, validated and entered onto the system
  • for payment on a daily basis, in line with departmental targets and to take the appropriate action
  • where invoices are incorrect.
  • To identify and address errors/inaccuracies and work with key stakeholders both internally and externally in order to address these and reduce future occurrences.
  • Bring any recurring errors/inaccuracies to the attention of the Departmental Manager.

Supplier Liaison

  • Liaise with suppliers to ensure resolution of queries both on the telephone and in writing.
  • Bring any exceptional supplier invoicing issues to the attention of the Departmental Manager.
  • Assist with checking supplier statements and responding to requests for overdue payments as appropriate.


  • Ensure that all correspondence is carried out to a very high standard.
  • Maintain accurate statistics for incoming and completed workloads.
  • Carry out additional duties as requested by your manager.


  • Good standard of general education
  • Mathematics GCSE or equivalent
  • English Language GCSE or equivalent
  • Proven experience in an administrative and/or Accounts Payable role
  • PC literate and good knowledge of Microsoft Excel and Word
  • Good typing and general administrative skills
  • Excellent written and verbal communication skills
  • High attention to detail, ability to prioritise and work under pressure in order to meet strict deadlines
  • Able to communicate clearly and concisely
  • Self-Motivated, Proactive and Confident
  • Patient and diplomatic
  • Able to communicate clearly and concisely
  • Self Motivated
  • Confident
  • Diplomatic
  • Patient
  • Proactive
  • Able to work under pressure


  • Policy Administration or Claims handling experience
  • Experience or interest in the Motor Industry